Refund and Returns Policy

Effective Date: July 4, 2026

Welcome to myd studio inc. We operate the e-commerce website mydstudios.com (the “Site”). We value your business and strive to provide high-quality products.

If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our procedures and rules regarding returns, exchanges, and refunds.

By making a purchase on our Site, you agree to the terms below.

1. Core Policy: No Refunds Without Product Return

At myd studio inc, we maintain a strict policy regarding product issues: We do not offer “Refund-Only” solutions under any circumstances.

  • Mandatory Return: To receive a refund, replacement, or store credit, you must ship the physical product back to our designated facility.
  • No Exception for Damage/Defects: Even if an item arrives damaged, defective, or incorrect, it must be returned to us before any financial remedy is processed.
  • Proof of Shipment: We do not issue refunds based solely on photos, videos, or customer statements. No product return means no refund.

2. Return Window and Eligibility

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, unaltered, and in the same condition that you received it.
  • Packaging: The item must be in its original packaging with all tags, labels, and accessories attached.
  • Proof of Purchase: You must provide the original receipt, invoice, or online order confirmation number.

Non-Returnable Items:

  • Final sale items or clearance products.
  • Personalized or custom-made items.
  • Perishable goods, intimate apparel, or hygienic products (if the seal is broken).
  • Gift cards.

3. The Return Process

To initiate a return, you must follow these steps. Do not send items back without prior approval.

  1. Submit a Request: Contact our customer service team via email at petalum@mydstudios.com or call us at +(1) 905 8424435. Provide your order number and the reason for the return.
  2. Receive Return Authorization: If eligible, we will issue a Return Merchandise Authorization (RMA) number and provide the specific return shipping address.
  3. Pack Your Package: Securely pack the item in its original packaging. Write the RMA number clearly on the outside of the box.
  4. Ship the Item: Mail the package to our corporate location or designated warehouse:myd studio inc
    1002-1297 Marlborough Court,
    Oakville, Ontario L6h 2s1, Canada

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying all shipping costs associated with returning the item. Shipping costs are non-refundable.
  • Trackable Services: We highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. If the return package is lost in transit, we cannot process your refund.
  • Defective Items: If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a pre-paid shipping label via email after verifying the initial claim. However, the physical item must still be returned to us before a replacement or refund is finalized.

5. Inspection and Refund Approval

Once your return package is received at our facility, it will undergo a strict inspection process.

  • Inspection Timeline: We will inspect the returned item within 5 to 7 business days of arrival.
  • Notification: We will notify you via email that we have received your returned item and inform you whether your refund has been approved or rejected based on its condition.
  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment.
  • Processing Time: Please note that banking institutions and credit card companies may take 5 to 10 business days to post the refund to your account.

6. Exchanges and Replacements

We only replace items if they are defective, damaged during transit, or if the wrong item was shipped.

If you need to exchange an item for the exact same product, please email us at petalum@mydstudios.com. Just like standard refunds, the original item must be shipped back and received by us before a replacement product is dispatched.

7. International Returns

For customers purchasing from outside of Canada:

  • You are responsible for all international shipping fees, customs duties, taxes, and brokerage fees required to return the item to Canada.
  • Packages marked “Bill To Receiver” for duties or customs will be refused and sent back to the customer, voiding the return request.

8. Contact Information

For any questions regarding our Refund and Returns Policy, please reach out to our team:

  • Company Name: myd studio inc
  • Address: 1002-1297 Marlborough Court, Oakville, Ontario L6h 2s1, Canada
  • Email: petalum@mydstudios.com
  • Phone: +(1) 905 8424435