Privacy Policy

Effective Date: July 4, 2026

1. Introduction

Welcome to myd studio inc. We operate the e-commerce website www.mydstudios.com (the “Site”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access the Site.

2. Who We Are (Data Controller)

For the purpose of applicable data protection laws, the data controller is:

  • Company Name: myd studio inc
  • Address: 1002-1297 Marlborough Court, Oakville, Ontario L6h 2s1, Canada
  • Email: petalum@mydstudios.com
  • Phone: +(1) 905 8424435

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details above.

3. The Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Data You Provide Voluntarily

  • Identity Data: First name, last name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details (processed securely by third-party processors).
  • Profile Data: Your username, password, purchases or orders made, interests, preferences, feedback, and survey responses.
  • Communications Data: Your preferences in receiving marketing from us and your communication choices.

B. Automatically Collected Data

  • Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, location data, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services, including page response times, download errors, length of visits, and page interaction information.

C. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities. For detailed information, please see Section 9 (Cookies).

4. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

  • To Fulfill Your Orders: To process payments, arrange shipping, handle returns, and prevent fraudulent transactions.
  • To Manage Our Relationship: To notify you about updates to our terms or privacy policy, and to ask you to leave a review or take a survey.
  • To Improve Our Site: To optimize your shopping experience, troubleshoot software bugs, perform data analysis, and improve product offerings.
  • To Deliver Marketing Communications: To send you newsletters, promotional offers, and targeted advertisements that may interest you (where you have consented).
  • To Comply with Legal Obligations: To meet tax, accounting, and anti-fraud regulations.

5. Legal Basis for Processing (For GDPR Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

  • Performance of a Contract: Processing is necessary to deliver the products you ordered.
  • Your Consent: Where you have explicitly opted-in to receive marketing materials.
  • Legitimate Interests: To improve our services, secure our platform, and conduct efficient business management.
  • Legal Obligation: To comply with statutory requirements, such as maintaining tax records.

6. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share your data with trusted third parties who help us run our business:

  • Service Providers: Delivery companies (e.g., Canada Post, FedEx, UPS), payment gateways (e.g., Stripe, PayPal), and hosting services (e.g., Shopify, AWS).
  • Marketing Partners: Email automation tools (e.g., Klaviyo, Mailchimp) and advertising platforms (e.g., Google Ads, Meta Ads).
  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy services.
  • Legal Compliance: Public authorities, regulators, or law enforcement if required by law or to protect our legal rights.

7. International Data Transfers

myd studio inc is located in Canada. Your information may be transferred to, stored, and processed in countries outside of your home country, including Canada and the United States.

By using our Site, you consent to these transfers. We ensure that appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are in place to protect your data.

8. Data Security

We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization.

  • We use Secure Socket Layer (SSL) encryption to protect sensitive data transmitted during checkout.
  • We limit access to your personal data to employees, agents, and contractors who have a legitimate business need to know.
  • However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies Policy

Our Site uses cookies to distinguish you from other users. This helps us provide a smooth browsing experience and allows us to improve our platform.

Types of Cookies We Use:

  • Essential Cookies: Required for the operation of the Site (e.g., keeping items in your shopping cart).
  • Analytical Cookies: Allow us to count visitors and see how they navigate the Site.
  • Functional Cookies: Recognize you when you return to our website to personalize your experience.
  • Targeting/Advertising Cookies: Record your visit to show you relevant advertisements on other websites.

You can set your browser to refuse all or some browser cookies, but doing so may cause some parts of this Site to function incorrectly.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

For example, order histories are kept for several years to comply with Canadian tax laws. When data is no longer required, it is securely deleted or anonymized.

11. Your Privacy Rights

Depending on where you live, you have specific rights regarding your personal information:

A. Canadian Residents (PIPEDA)

You have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate or incomplete.

B. European & UK Residents (GDPR)

  • Right of Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure (“Right to be Forgotten”): Request that we delete your data under certain conditions.
  • Right to Restrict or Object to Processing: Object to direct marketing or profiling.
  • Right to Data Portability: Move your data to another service provider.
  • Withdraw Consent: Withdraw your consent at any time for consent-based processing.

C. US Residents (CCPA/CPRA, etc.)

  • Right to Know: Know what personal data is collected, used, and shared.
  • Right to Delete: Request deletion of personal information.
  • Right to Opt-Out of Sale/Sharing: Opt-out of the sharing of data for cross-context behavioral advertising.
  • Right to Non-Discrimination: We will not deny you goods or change prices if you exercise your rights.

To exercise any of these rights, please email us at petalum@mydstudios.com.

12. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will delete that information immediately.

13. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your data, please reach out to us:

  • myd studio inc
  • Attn: Privacy Officer
  • Email: petalum@mydstudios.com
  • Address: 1002-1297 Marlborough Court, Oakville, Ontario L6h 2s1, Canada
  • Phone: +(1) 905 8424435