Shipping Policy

Effective Date: July 4, 2026

Welcome to myd studio inc. We operate the e-commerce website mydstudios.com (the “Site”). We are dedicated to delivering your orders quickly, safely, and efficiently.

This Shipping Policy outlines our shipping procedures, delivery times, costs, and terms. By placing an order on our Site, you agree to the terms and conditions detailed below.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Cut-off Time: Orders placed after 2:00 PM (EST) on Fridays or during the weekend will begin processing on the following Monday.
  • Notification: You will receive another notification via email when your order has officially shipped.
  • High Volume Periods: During peak holiday seasons, promotional events, or flash sales, processing times may be extended by an additional 1 to 2 business days. We appreciate your patience during these busy periods.

2. Domestic Shipping (Within Canada)

As a Canadian-based company operating out of Oakville, Ontario, we offer reliable domestic shipping across all provinces and territories using trusted carriers (such as Canada Post, FedEx, and UPS).

  • Standard Shipping: Estimated delivery within 3 to 7 business days.
  • Express Shipping: Estimated delivery within 1 to 3 business days.
  • Shipping Rates: Shipping charges for your order will be calculated and displayed dynamically at checkout, based on the total weight of the package and the destination address.

3. International Shipping (United States & Global)

We proudly offer international shipping to the United States and selected destinations worldwide.

  • To the United States:
    • Standard Shipping: 5 to 10 business days.
    • Express Shipping: 2 to 5 business days.
  • Rest of the World: Delivery times vary significantly depending on the destination country and local customs clearance. Estimated delivery is typically 7 to 21 business days.
  • Carrier Options: International orders are shipped via DHL, FedEx, or international postal services.

4. Customs, Duties, and Taxes

For all orders shipped outside of Canada:

  • Recipient Responsibility: myd studio inc is not responsible for any customs duties, import taxes, tariffs, or brokerage fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
  • Refused Shipments: If you refuse a shipment due to unexpected customs fees or import duties, the carrier will return the package to us. In this scenario, any return shipping fees and administrative penalties charged by the carrier will be deducted from your final product refund.

5. Shipping Address and PO Boxes

  • Address Accuracy: Customers are responsible for providing the correct and complete shipping address at checkout. Please double-check your unit number, street name, and postal/zip code.
  • Incorrect Addresses: If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the additional shipping costs to reship the item.
  • PO Boxes & Military Addresses: We do ship to PO Boxes using standard postal services. However, express couriers (like FedEx or DHL) cannot deliver to PO Boxes. Please choose standard shipping if you use a PO Box address.

6. Tracking Your Order

Transparency is important to us.

  • Tracking Number: Once your order has shipped, we will send you a shipment confirmation email containing your tracking number(s).
  • Activation: The tracking link will typically become active and show movement within 24 to 48 hours after the email is generated, as carriers scan the packages into their systems.

7. Lost, Missing, or Stolen Packages

Once a package leaves our facility and is handed over to the shipping carrier, the carrier assumes custody of the item.

  • Marked as Delivered but Missing: If your tracking information states that your package was delivered, but you have not received it, please check with neighbors, building managers, or your local post office first.
  • Filing a Claim: If the package remains missing, contact us at petalum@mydstudios.com within 7 days of the stated delivery date. We will open an official investigation and file a missing package claim with the carrier on your behalf.
  • Stolen Packages: We are not responsible for packages stolen from your porch, doorstep, or mailbox after successful delivery by the carrier.

8. Damaged Items During Transit

If your product arrives visibly damaged due to rough handling during shipping:

  • Report Immediately: Please contact our customer support team within 48 hours of delivery.
  • Required Evidence: Save all packaging materials and damaged goods. Email us photos of the damaged shipping box, the inner packaging, and the product itself.
  • Resolution Rule: In alignment with our Refund and Returns Policy, we will provide a replacement or store credit once the carrier claim is verified. Please note that the physical damaged item must be sent back to us before a final resolution is approved.

9. Contact Information

If you have any further questions or require assistance regarding the delivery of your order, please do not hesitate to contact our logistics support team:

  • Company Name: myd studio inc
  • Address: 1002-1297 Marlborough Court, Oakville, Ontario L6h 2s1, Canada
  • Email: petalum@mydstudios.com
  • Phone: +(1) 905 8424435